Privacy Policy

Taylor MD Formulations ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We collect information you provide directly to us, such as:

• Personal identifiers: Name, email address, phone number, billing and shipping address.
• Payment information: Credit card details (processed securely through Stripe — we do not store card numbers).
• Account information: Username, password, order history, and preferences.
• Communications: Messages you send us through contact forms, email, or customer support.
• Health-related information: Information you voluntarily provide when completing our health quiz or consulting with practitioners.

We also automatically collect certain information when you use our services:

• Device and browser information: IP address, browser type, operating system, and device identifiers.
• Usage data: Pages visited, time spent on pages, referring URLs, and click patterns.
• Location data: Approximate location inferred from your IP address.
• Cookies and tracking technologies: See our Cookies section below.

How We Use Your Information

• To process and fulfill your orders, including shipping and customer support.
• To send transactional emails (order confirmations, shipping updates).
• To send marketing communications if you have opted in (you may opt out at any time).
• To improve our website, products, and services through analytics.
• To prevent fraud, enforce our terms, and comply with legal obligations.
• To share purchase history with your practitioner if you provide their name or code.

How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers: Shipping carriers (ShipStation), payment processors (Stripe), email platforms, and analytics providers who assist our operations.
• Practitioners: If you provide a practitioner code, we may share your purchase history with that practitioner.
• Legal authorities: When required by law or to protect our rights and safety.
• Business transfers: In the event of a merger, acquisition, or sale of assets.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your cart, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.

We use Google Analytics to understand how visitors interact with our site. Google's data practices are described at google.com/policies/privacy/partners.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any email.

To exercise any of these rights, contact us at [email protected].

Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing through Stripe, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements. Order records are typically retained for 7 years.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

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